Frequently Asked Questions
Questions
How does the EFT billing system work?
Why do I still get a paper bill in the mail when I am signed up for EFT billing?
How do I change or update my EFT information?
How do I make changes to my membership?
How do I get guest passes?
Do you sell temporary memberships?
How do I make a suggestion or give you feedback?
Can I charge purchases in the club to my membership account?
Do you accept credit cards for in-club purchases?
May I freeze my membership if I will be out of town for an extended period or if I am injured?
If my child is not on my membership, may I bring my child to the Tree House?
May I drop my child off at the Tree House and run errands?
Do you provide snacks in the Tree House?
How do I reserve a racquetball or squash court?
When are the pick-up basketball games?
When are pool lanes available for lap swimming?
What is the cancellation policy for massage appointments?
Answers
Q: How does the EFT billing system work?
A: You authorize us to charge your credit card or debit your checking account on a monthly basis. We have two options for you to choose when setting up your EFT.
Option A: I would like only my monthly dues to be charged to my credit card or bank account. I will receive a monthly statement for additional club charges. These charges are dues before the next billing cycle. A monthly finance charge of 1.5% will be applied to any unpaid balance not paid in full by the next billing cycle.
Option B: I would like to have my monthly dues and any additional charges (ie. Juice Bar, Pro Shop, Child Care) to be charged to my account or credit card.
The EFT (Electronic Funds Transfer) draft will be processed on the first business day of each month. You may come in and change your billing option at any time.
Q: Why do I still get a paper bill in the mail when I am signed up for EFT billing?
A: If you chose option A you will receive a bill in the mail documenting your other monthly charges you have put on your account.
Q: How do I change or update my EFT information?
A: It's very important to keep your EFT information updated, especially the expiration date on your credit card. Please see a Member Account Representative (or stop by the Membership Office) with your new information. All changes need to be done in writing.
Q: How do I make changes to my membership?
A: A Member Account Representative can assist you with any changes to your membership, whether you want to add or delete family members, or change your billing information. Please come to The Peak and fill out the necessary paper work or stop by the Membership Office.
Q: How do I get guest passes?
A: You may purchase guest passes at the Service Desk. If you have a friend who is interested in joining The Peak, contact your Membership Representative to arrange a complimentary visit.
Q: What is a reciprocal membership?
A: With a reciprocal membership you have access to a variety of other gyms in our region. You also are able to access clubs participating in IHRSA fit pass.
Q: Do you sell temporary memberships?
A: Yes, punch cards and one month, no enrollment options are available. Contact a Member Account Representative for more information.
Q: How do I make a suggestion or give you feedback?
A: We welcome and value your feedback and there are many ways to be heard:
- Feel free to speak with any of our associates.
- Fill out a suggestion form (available at the Service Desk) and give us your name and phone/email if you want to be contacted.
- Contact the Service Director or a Member Account Representative.
- Complete the electronic member survey that we send out once or twice a year (if we have your email address).
Q: Can I charge purchases in the club to my membership account?
A: Yes, if you are set up on EFT (Electronic Funds Transfer) billing for your monthly dues and house charges. Just show your membership card or give your membership number to the associate who is ringing up your purchase, and sign the charge slip.
Q: Do you accept credit cards for in-club purchases?
A: Yes, we accept MasterCard®, Visa®, Discover
Q: May I freeze my membership if I will be out of town for an extended period or if I am injured?
A: Yes, you may place your membership on "inactive status" under the two scenarios above. Your membership account must be paid in full at the time of your request. Inactive status is granted for a minimum of two months and a maximum of twelve months. One month holds may be granted with proper medical documentation. A $8 per month hold fee is paid upfront.
Q: If my child is not on my membership, may I bring my child to the Tree House?
A: Yes, you may bring your child to the Tree House for up to two hours in a day
Q: May I drop my child off at the Tree House and run errands?
A: No, you must remain on club property when your child at the Tree House. However, if your child is enrolled in a supervised club program such as Kids Camp or swim lessons, you are not required to stay on property, but you must return on time to pick up your child at the end of the camp or class.
Q: Do you provide snacks in the Tree House?
A: Yes, we have a variety of snacks available for purchase. If you wish you may bring your own snack for your child. Remember that the Tree House is a nut free zone to ensure the safety of all children.
Q: How do I reserve a racquetball or squash court?
A: You may reserve a court for one hour up to five days in advance via phone. You must provide the names of all players when making the reservation.
Q: When are the pick-up basketball games?
A: Pick up games are Monday-Friday 10:45-12:15. Sign up at the Service Desk.
Q: When are pool lanes available for lap swimming?
A: There is always at least one lane reserved for lap swimming during all hours of operation, but there are frequently more lanes available. Check the Aquatics Schedule for details.
Q: What is the cancellation policy for massage appointments?
A: We require a 12-hour notice of cancellation for massage appointments. Without proper notice of cancellation, full payment will be charged.